Before sending a message to Alawar's Customer Support Team, please click on the appropriate link on the left. It might contain the answer to your question. A red asterisk (*) indicates a required field.
In most cases, you cannot send an SMS because you don't have enough money in your account for the purchase. Check your balance and add more money if necessary. If you have enough money, then check your cell phone options or contact your operator.
In the game preview screen, click on «Remove the limit» and choose the method of payment to view the price of the game.
SMS payments: The price is displayed under the short number. The information you see there is merely a point of reference and can change. Ask your phone operator for exact tariffs and information about service availability.
E-Money and bank cards: The price will appear after you click on «Pay» on the payment page.
Other payment systems: The price will be displayed after you click on «Pay» on the payment system page.
Use the form below to send us an email containing the name of the game, the date of purchase and the method of payment. We will help you.
Before you register your game, make sure you set the correct date and time on your PC (according to your time zone). The changes will take effect after you reboot. You should register your game within two days of receiving the key.
Should any problems occur, contact us using the form below. Provide your name, date of purchase, order or certificate number, and the email you used when paying. If you paid via SMS, state the number of the phone with which you made the purchase. You will receive a new key via email.
You need to enter the game key within two days of receiving it. After that, the game will stop asking for it. If necessary, you can obtain the key again through our website.
You may restore a game key on our site. You may also contact our Support Team using the form below. Please specify:
Our website contains a form for receiving a new key for games you purchased via SMS or using a bank card.
If you paid via SMS, please choose this method of payment. First, enter the phone number you used to send the message. Use international format, as shown. Next, choose a game from the dropdown menu and then download and launch it. Then find the game code on the payment terminals page or on the SMS payment page for any country and enter it in the following field. For a quicker search, specify the approximate purchase period. The default date is January 1, 2011. If you don't remember when you bought the game, then change the date to January 1, 2008. Next, enter the email at which you want to receive the new key. Finally, enter the characters displayed in the picture below and send us your request. Your new registration key will appear on the screen. We will also email it to you.
If you paid with a bank card, choose "Online payment." First, find your game in the dropdown menu. For a quicker search, specify the approximate purchase period. If you don't remember when you bought the game, then change the date to January 1, 2008. Next, specify the email address you used when paying for the game. Finally, enter the characters displayed in the picture below and send us your request. Your new registration key will appear on the screen. We will also email it to you.
You have three attempts to restore your key. If you make mistakes, you'll see the message «Attempt limit exceeded». If that happens, try again later or contact us using the form below. Please specify how you tried to restore your game key.
Your key doesn't work because you obtained it illegally. The only way to obtain a legal, working key is to buy one.