Customer Support

Before sending a message to Alawar's Customer Support Team, please click on the appropriate link on the left. It might contain the answer to your question. A red asterisk (*) indicates a required field.

How do I download a game?

To download a game, click on Download for Windows

Depending on the browser you use, this will open a dialogue box that gives you the option to Save or Run the game. Click on «Run» and then wait for the game to download to your computer. The process of downloading a game can take anywhere from several seconds to as long as 30 minutes, depending on the speed of your Internet connection.

When the download is complete, click on «Open» to install the game on your computer. (Follow the instructions on the screen.)

When installation is complete, click on «Finish» to start the game.

How do I delete an Alawar game?

To remove a game installed on your computer , follow these steps:

Click on the Control Panel in the «Start» menu (or click Start > Options > Control Panel).

Then double-click «Add or Remove Programs» (or click Programs > Remove Programs).

A list of programs installed on your PC will appear in a few seconds. To delete a game, left-click on the game and then click «Remove» under the game title. You can also right-click on the game name you want to remove and click on «Remove/Change».

If you are prompted to confirm the removal of the program, click on «Yes» and, if required, «Next». When the game is no longer on your computer, it will disappear from the «Add or Remove Programs» list. Warning: If you don't know what a program does, do not remove it!.

How do I receive news about Alawar Entertainment?

On the bottom of every page of this website, there's an envelope under which you can enter your email. After doing this, click on the bird to sign up for our newsletter. You will then start receiving news about the new games that appear on our sites every week. You can also subscribe to our RSS channel and follow our news via Twitter.

How do I unsubscribe from your email list?

Reply to an Alawar Games Newsletter you receive or fill out the form below. Specify you want to unsubscribe from our email list. We'll then remove you from the list of recipients.

I entered a comment on your website, but it didn't appear. Why?

Before a comment is published on our site, we verify and authorize it. For security purposes, we do not publish the personal contact information of our users. We also do not place registration keys for games on our website, as doing so would violate our end user license agreement.

What advantages does my «Personal cabinet» give me?

In your personal cabinet, you can acquaint yourself with the latest and greatest games on our website, read our latest news and reviews, and view the ratings you've made. You can also find games you've purchased. (We can display only the games for which you provided your e-mail address during the purchase.)