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  • Customer Support

Customer Support

Please read the following FAQ before sending a message to Alawar`s Customer Support Team. It might contain the answer to your question.
My game doesn't work.

If you receive an error or you're having trouble viewing a game's graphics, first uninstall and then reinstall the game. Also uninstall any files or trial versions associated with the game before reinstalling the game. Use the Finder tool and search for the title of the game and locate all of the files.

Once you've removed the game's files from your system and reinstalled the game, confirm that all other programs are closed. Next, create a new player profile and try playing the game again.

If you continue to have trouble, the game may require recent software updates you have not yet installed on your system. To ensure your Mac's graphics configuration is up-to-date, install the updates from Apple, Adobe Flash, Adobe Shockwave and Quicktime.

Once the updates are complete, restart your computer.

Install the latest software updates/Adjust your graphics settings

To ensure optimal performance, install the latest software updates from Apple:

Reinstall Adobe Flash and Shockwave

These programs display the video, animation and graphics in many computer games. If you continue to have trouble after installing the latest video card driver or completing the suggested updates or settings adjustments, follow the steps below to make sure you have the most current versions of Adobe Flash and Shockwave.

  • FlashPlayer
    Before you install the latest version of the Adobe Flash Player, use the uninstaller to remove the current version.
    • Download the Adobe Flash Player uninstaller (http://kb2.adobe.com/cps/141/tn_14157.html) and save the file to a location, such as your desktop, where you can easily find it.
    • Quit all running applications on your computer - including your web browser.
    • Run the Adobe Flash Player uninstaller.
    • Download the latest version of Adobe Flash Player (http://get.adobe.com/flashplayer/).
    • Restart your computer.
    • Reinstall your game.
  • Shockwave Player
    Before you install the latest version of the Adobe Shockwave Player, uninstall the current version. The Adobe Shockwave Player installer for Mac includes the uninstaller.
    1. Download the Adobe Shockwave Player installer (http://get.adobe.com/shockwave/) and save the file to a location, such as your desktop, where you can easily find it.
    2. Quit all running applications on your computer - including your web browser.
    3. Run the Adobe Shockwave Player installer.
    4. Restart your computer.
    5. Reinstall your game.

Reinstall your game

Trouble viewing or playing a game can sometimes be resolved by a simple reinstall.

If the game still won't start or you're having other technical problems, please send us description of your system:

  • Apple logo (right top corner)
  • About This Mac
  • System report

Save this report (File > Save…) and send it to us.

Attach a screenshot of the error or provide an exact description of the error in your message to us. Describe the issue in as much detail as possible.

How do I uninstall a game on my computer?

To uninstall a Mac game, move the game to the trash can on your desktop and then empty the can.

I'm unable to right-click.

All Mac users

To right-click, hold the Ctrl key on your keyboard and click your mouse.

If you purchased your computer recently, you may have received the Mighty Mouse from Apple. To use the right button on your Mighty Mouse, open the Apple menu, select System Preferences > Keyboard & Mouse and click the Mouse tab. Next, set the right button as the Secondary Button.

Macbook users

To configure right-clicking on your trackpad, open the Apple menu, select System Preferences > Keyboard & Mouse and click the Trackpad tab. Next, check the option to Place two fingers on trackpad and click button for secondary click. Once this setting is in place, simply click the trackpad while you have two fingers on the pad.

I want to switch to another language in the game. How do I do that?

Our games run in the language the system is using. To change the language:

  1. Choose "System Preferences" in the dock (the icon with gears).
  2. Click on "Languages and text".
  3. Choose the desired language and then move it to the top of the column.
How do I create a screenshot?

To capture your screen (or part of it) on a Mac, use one of the following commands.

  • Entire screen: Apple (Command) Key+Shift+3
    This command will capture a picture of your entire desktop and save it on your desktop as a file called "picture #". If you want a screenshot of just one window, edit the picture using an image editing program or use one of the other commands.
  • Partial screen: Apple (Command) Key+Shift+4
    This command allows you to use your mouse to select a specific part of your desktop for capture. When your mouse pointer turns into an "x", hold down your mouse button and drag your mouse to select the part of the screen you want to capture. When you release the button, you will capture the selected part of the screen. Press Esc to release.
  • Selected window: Apple (Command) Key+Shift+4, then press Spacebar
    This command allows you to select which window to capture.
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